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Testimonials

what our clients say

(5.0)

Bristol – Emergency Breakdown

“Our boiler failed completely with no heating or hot water. From the first call, Home Assist were calm, professional and reassuring. The engineer arrived when promised, diagnosed the issue quickly and explained exactly what had gone wrong before carrying out the repair. Heating was restored the same day. Very impressed with the service and professionalism.”

— Bristol

(5.0)

Bath – Annual Boiler Service

“Booked a routine boiler service and was genuinely impressed by how thorough it was. The engineer didn’t rush, explained what checks were being carried out and highlighted a small issue before it became a bigger problem. Left everything clean and tidy and provided clear paperwork at the end. A very professional service.”
— Bath

(5.0)

Gloucester – Ongoing Boiler Fault

“We’d been having intermittent boiler problems for months and had other engineers look at it without resolving the issue. Home Assist took the time to properly diagnose the fault, explained the cause clearly and fixed it properly. The boiler has been working perfectly since. Honest, knowledgeable and reliable.”
— Gloucester

(5.0)

Swindon – Cold Weather Breakdown

“Our heating stopped during a particularly cold period which was stressful with young children in the house. Home Assist responded quickly, kept us updated on arrival time and had the heating back on the same day. The engineer was polite, efficient and clearly experienced. Excellent service when we really needed it.”

— Swindon

(5.0)

Cardiff – Care Plan Customer

“We signed up to a Home Assist care plan for peace of mind and it’s already proven its value. Booking was straightforward, the engineer turned up on time and the repair was handled efficiently with no hassle. It’s reassuring knowing we’re covered and dealing with a company that knows what they’re doing.”
— Cardiff

(5.0)

Newport – Safety & Compliance Focus

“The engineer was extremely professional and took time to explain the safety checks being carried out. Everything was tested thoroughly and clearly documented. It gave us confidence that the boiler was left safe and operating correctly. Would definitely recommend Home Assist for anyone wanting a proper, compliant service.”
— Newport

(5.0)

Bristol – Clear Communication

“What stood out most was the communication. From booking the appointment to explaining the repair, everything was clear and straightforward. No jargon, no pressure, just honest advice and a proper fix. The boiler was back up and running quickly and the engineer left the area spotless.”

— Bristol

(5.0)

Swansea – Repeat Customer

“We’ve used Home Assist for both boiler servicing and a recent repair and the service has been consistently excellent. Engineers arrive on time, explain what they’re doing and carry out the work efficiently. It’s refreshing to deal with a company that’s reliable and professional every time.”

— Swansea

(5.0)

Bath – Transparent Pricing

“Really appreciated the honesty around the work required and the costs involved. There was no upselling or unnecessary parts suggested — just a clear explanation and a sensible repair. The work was completed efficiently and the boiler has been running perfectly since.”

— Bath

(5.0)

Gloucester – Fault Diagnosis

“The engineer diagnosed the boiler issue quickly and accurately, explaining what had failed and why. The repair was carried out efficiently and everything was tested before leaving. It’s clear Home Assist employ experienced engineers who take pride in their work.”

— Gloucester

(5.0)

Swindon – Minimal Disruption

“We were worried the repair would take hours, but the engineer worked efficiently and kept disruption to a minimum. Heating and hot water were restored quickly and everything was left clean and tidy. Very professional service from start to finish.”

— Swindon

(5.0)

Cardiff – Trust & Confidence

“From the initial call through to completion, Home Assist gave us confidence that the job was being handled properly. The engineer was knowledgeable, courteous and took the time to answer questions. A company you can genuinely trust with your home.”
— Cardiff